Privacy Policy

Last Updated: October 16, 2026

Biz Cap Inc DBA Frankie & Joes Pizza (“Frankie & Joes Pizza,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit www.frankieandjoespizza.com, place an order through our website or connected ordering services, contact us, or sign up for our communications.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and delivery address.
• Order information: Items purchased, order instructions, transaction details, and order history.
• Payment-related information: Billing information, payment confirmation, and transaction identifiers. When you pay through a third-party ordering or payment service, that provider processes your payment information under its own privacy policy.
• Communications: Information you provide when submitting a form, contacting customer service, providing feedback, or communicating with us.
• Marketing preferences: Your subscription choices and records of consent or requests to stop receiving communications.
• Website usage information: Information such as your IP address, browser type, device information, pages visited, and interactions with our website, collected through server logs, cookies, or similar technologies.

We collect information directly from you, automatically through your use of our website, and from service providers involved in processing your orders or communications.

2. How We Use Your Information

We use personal information to:

• Process orders, payments, pickup requests, and deliveries.
• Send order confirmations, updates, and customer service messages.
• Respond to questions and resolve issues.
• Send offers, promotions, and restaurant news, consistent with your preferences and applicable consent requirements.
• Operate, maintain, secure, and improve our website and services.
• Understand website usage and evaluate our marketing.
• Prevent fraud, maintain business records, and comply with legal obligations.

3. How We Disclose Information

We may disclose personal information to:

• Service providers: Companies that help us with website hosting, online ordering, payment processing, delivery, customer support, analytics, and email or text messaging.
• Legal and safety recipients: Government authorities, legal advisers, or other parties when reasonably necessary to comply with law, respond to lawful requests, prevent fraud, or protect rights and safety.
• Business transaction parties: Parties involved in a proposed or completed merger, acquisition, financing, or sale of our business or assets, subject to appropriate protections.
• Other recipients you authorize: When you direct us to disclose information or provide consent.

Service providers receive information needed to perform their services. Some ordering, payment, and delivery providers also handle information under their own privacy policies.

Text messaging information: We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared except with providers that help deliver and administer our text messaging services, or as required by law.

4. Cookies and Similar Technologies

Our website and connected services may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand website activity, and measure marketing performance.

You can manage cookies through your browser settings and any privacy controls available on the website. Blocking certain cookies may affect website functionality or online ordering.

Third-party services may collect information about your interactions under their own privacy policies. Where applicable law requires consent or an opt-out choice, those requirements apply to our use of these technologies.

5. Email and Text Communications

Email: You may unsubscribe from marketing emails by using the unsubscribe link in the message or emailing info@frankieandjoespizza.com. You may still receive communications needed to complete an order or respond to your request.

Text messages: If you enroll in a text messaging program, we may send order-related messages or promotional messages consistent with your consent. Consent to receive promotional text messages is not a condition of purchase. Message frequency varies, and message and data rates may apply.

You may opt out of text messages by replying STOP. For assistance, reply HELP or email info@frankieandjoespizza.com. After opting out, you may receive a confirmation of your request.

Providing a phone number for an order does not, by itself, constitute consent to promotional text messages.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, providing customer service, maintaining required business and tax records, resolving disputes, and complying with legal obligations.

Retention periods depend on the information involved, the reason it was collected, and applicable requirements.

7. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

8. Your Privacy Choices and Rights

You may contact us at info@frankieandjoespizza.com to request access to, correction of, or deletion of personal information we hold about you.

Depending on where you live and whether applicable privacy laws cover our business, you may have additional rights, including rights to obtain a copy of your information, opt out of certain advertising or disclosures, or appeal a decision regarding a privacy request.

We will handle requests as required by applicable law. We may need to verify your identity or your authority to act for another person. We may retain certain information when permitted or required by law, including records needed to complete transactions, maintain accounting records, or resolve disputes.

We will not discriminate against you for exercising privacy rights protected by applicable law.

9. Children’s Privacy

Our website and online services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact info@frankieandjoespizza.com so we can investigate and take appropriate action.

10. Third-Party Websites and Services

Our website may link to or integrate third-party ordering platforms, payment services, delivery services, or social media websites.

These third parties may collect and use information under their own privacy policies. Please review their policies when using their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We will provide additional notice or obtain consent when required by applicable law.

12. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Biz Cap Inc DBA Frankie & Joes Pizza
Website: https://www.frankieandjoespizza.com
Email: info@frankieandjoespizza.com