Terms of Service
Last Updated: October 16, 2026
These Terms of Service (“Terms”) govern your use of www.frankieandjoespizza.com and the website services provided by Biz Cap Inc DBA Frankie & Joes Pizza (“Frankie & Joes Pizza,” “we,” “us,” or “our”), including online ordering, contact forms, and communications.
Please read these Terms before using our website or placing an order. Where we request your acceptance, accepting these Terms creates an agreement between you and us. These Terms do not limit rights that cannot be waived under applicable law.
1. Website Use
You agree to use our website lawfully and provide accurate information when placing orders, submitting forms, or communicating with us.
If you make a purchase, you must be legally able to enter into the transaction or have permission from a parent or legal guardian. You must be authorized to use the payment method you provide.
You may not interfere with website security, attempt unauthorized access, submit fraudulent orders, impersonate another person, or use the website to transmit harmful or unlawful material.
2. Online Orders and Payment
Please review your items, quantities, pickup or delivery selection, contact information, and delivery address before submitting an order.
Prices, available items, and applicable taxes and fees are displayed during the ordering process. By submitting an order, you authorize a charge for the total shown at checkout.
Orders are subject to acceptance and availability. If an item becomes unavailable or we cannot fulfill an order, we will attempt to contact you to arrange an alternative or an appropriate refund.
If a pricing or description error affects your order, we may contact you to correct it or cancel the affected item and refund any payment collected for that item. We will not charge an increased price without your authorization.
3. Pickup and Delivery
Preparation, pickup, and delivery times are estimates. Actual times may vary based on order volume, traffic, weather, and other circumstances.
You are responsible for providing accurate pickup and delivery details and being available to receive your order. Please contact the restaurant promptly if you need to correct those details.
Delivery availability, service areas, minimum orders, and fees may vary and will be disclosed through the applicable ordering service.
4. Order Changes, Cancellations, and Problems
Please contact the restaurant as soon as possible if you need to change or cancel an order. Because food may be prepared shortly after an order is accepted, we may be unable to accommodate changes or cancellations once preparation begins.
If your order is incorrect, incomplete, or otherwise unsatisfactory, contact us promptly with your order details so we can review the issue and arrange an appropriate resolution. Depending on the circumstances, a resolution may include a replacement, refund, or another agreed remedy.
Orders placed through third-party platforms may also be subject to those platforms’ procedures for cancellations, refunds, and customer support.
Nothing in this section limits your rights under applicable consumer protection laws.
5. Ingredients and Allergies
Please contact the restaurant before ordering if you have a food allergy or dietary restriction. Ingredients and preparation methods may change.
Our kitchen handles common allergens, and cross-contact may occur. We cannot guarantee that any item is completely free of allergens. Special instructions submitted online do not guarantee that we can accommodate a particular allergy or dietary requirement.
6. Offers and Promotions
Promotions, discounts, and special offers are subject to their stated conditions, including expiration dates, participating locations, minimum purchases, and exclusions.
Unless an offer states otherwise, offers cannot be combined. Changes to an offer will not affect an order we have already accepted under that offer.
7. Accounts and Third-Party Services
If an ordering service allows you to create an account, you are responsible for keeping your login information secure and notifying the applicable provider of suspected unauthorized access.
Our website may link to or integrate third-party ordering, payment, delivery, and social media services. Your use of those services may be governed by their separate terms and privacy policies.
8. SMS and Text Messaging Terms
Program description: If you opt in, Frankie & Joes Pizza may send text messages about orders, customer service, restaurant updates, special offers, and promotions, consistent with the consent you provide.
Consent: Marketing text messages, including messages sent using automated technology, require the applicable consent. Consent to receive promotional texts is not a condition of purchase. Providing your phone number for an order does not, by itself, enroll you in promotional text messages.
Frequency and charges: Message frequency varies. Message and data rates may apply. Contact your wireless provider with questions about your plan.
Opt-out: Reply STOP to a message to unsubscribe. You may also email info@frankieandjoespizza.com or otherwise reasonably communicate your request to stop messages. We will honor opt-out requests as required by applicable law. You may receive one nonpromotional message confirming your request.
Help: Reply HELP or email info@frankieandjoespizza.com for assistance.
Rejoining: After opting out, you may enroll again through an available signup method and provide the required consent.
Delivery: Text message delivery is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.
Privacy: Our handling of personal information, including mobile numbers and messaging consent, is described in our Privacy Policy available on our website.
9. Email Communications
We may send order confirmations, customer service responses, and other communications related to your transactions.
You may unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting info@frankieandjoespizza.com. Unsubscribing from marketing emails does not prevent communications necessary to complete an order or respond to your request.
10. Privacy
Please review our Privacy Policy for information about how we collect, use, and disclose personal information.
11. Website Content and Intellectual Property
Our name, logos, photographs, text, graphics, and other website materials are owned by or licensed to us and protected by applicable intellectual property laws.
You may view and use the website for personal purposes, including reviewing our menu and placing orders. Other reproduction, distribution, modification, or commercial use requires permission unless otherwise permitted by law.
12. Website Availability and Liability
We make reasonable efforts to keep website information accurate and the website available, but errors and interruptions may occur.
To the extent permitted by applicable law, the website is provided “as is” and “as available,” without warranties regarding uninterrupted or error-free operation.
To the extent permitted by law, we are not liable for indirect or consequential losses arising solely from your use of, or inability to access, the website.
These provisions concern website operation. They do not exclude or limit liability for food-related injury, fraud, gross negligence, intentional misconduct, or any other liability that cannot legally be excluded or limited.
13. Governing Law and Disputes
These Terms are governed by Florida law, except where applicable law requires otherwise.
Please contact info@frankieandjoespizza.com regarding a dispute so we can attempt to resolve it. Contacting us does not waive your legal rights or extend any applicable legal deadline.
Subject to mandatory consumer protections and jurisdictional requirements, disputes concerning these Terms may be brought in courts of competent jurisdiction in Palm Beach County, Florida.
14. Changes to These Terms
We may update these Terms by posting a revised version with an updated “Last Updated” date. Changes apply prospectively and will not alter an order already accepted. We will provide additional notice or request acceptance when required by law.
15. Severability
If a provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
16. Contact Us
Biz Cap Inc DBA Frankie & Joes Pizza
Website:Â https://www.frankieandjoespizza.com
Email:Â info@frankieandjoespizza.com
